2023 was a big year for Engagement Hub with multiple awards, substantial deployments and exciting new clients coming on board. Here we review the past year and look to what 2024 might bring.
Engagement Hub – Multi Award-winning company
Engagement Hub is incredibly proud to have been awarded not one, but three international and national awards in 2023:
- Asia- Pacific Stevie Bronze Award – Innovation in Technology
- Australian Achiever Awards – Excellence in Customer Service – Technology Sector
- International SaaS Awards Finalist – Best SaaS product for Stakeholder Engagement
These awards importantly recognise not only our software innovation and continual development but also our strength in customer service which is an integral company value. Several clients and suppliers were interviewed for the Australian Achiever Awards and it was their endorsement of the excellent service we provide that secured us this top national award.
Engagement Hub – Major deployments of 2023
In 2023, Engagement Hub released 45 deployments to the software, 33 updates plus 12 new features and tools. These included:
Updates
- Multiple updates to improve client productivity, for example – updates to the project cloning feature to make this quicker and simpler for clients
- Software Admin – 8 Design updates, 4 SRM updates, 2 reporting updates, 3 updates to team management features, 4 updates to footer design and functionality and several tech updates
- Tool updates – new features and incorporating client suggestions on the following tools – Surveys, Latest News, Events Registration, Related Projects, Community Chat, Submission, Banners and Extended Ideas Wall. In August 2023 huge updates were made to our 2 mapping tools with extensive upgrades to the design and functionality including the addition of 6 base map layers, GEOJson layers, the ability to bulk import pins and many design improvements.
New Features and Tools
- 7 brand new information tools were launched in 2023:
- Image Slider
- Section Banner
- Flipbox/Slider
- Sidebar Flipbox/Slider
- Fact Boxes
- Sidebar Fact Boxes
- Tabbed Content Tool
- API launched which enables project feeds to be displayed on external websites
- New client community and showcase initiated – a place for clients to share ideas and chat and to showcase how different clients use Engagement Hub features and tools
- Multiple new features for home page project display including flexibility in the number of projects shown per category and labelling
- New report detailing all site activity such as number of users, time on site, project views and engagement (and more on this coming soon in 2024!)
Engagement Hub – Client Projects
Each and every client is unique. Here at Engagement Hub, we love working closely with clients on tailoring their engagement platforms and SRMs to suit their needs plus assisting our existing clients to maximise their engagement and use of the software. We’ve worked on too many exciting client projects to list all of them here, but here are some of our top client projects in 2023:
- City of Parramatta – migration from another platform bringing over 200 projects and all stakeholder data. It’s been an absolute pleasure to work alongside the team to provide a seamless transition and work closely on their suggested software developments, many of which are already live or currently in development. View their platform here – https://participate.cityofparramatta.nsw.gov.au/
- Department of Premier & Cabinet, Tasmania – Implementation of Drought Ready engagement platform and assistance with stakeholder segmentation and management. View their platform here – https://droughtready.engagementhub.com.au/
- Mirvac – With thousands of submissions to their consultations, it was great to support the team to utilise the topic tagging and cross-tabulation features to easily and quickly draw quantitative data together for a daily reporting
- Department of Climate Change Energy, Environment Water – Australian Federal Government – Creating bespoke public pages, private and public projects and task-specific user manuals for their team
- Cancer Australia – assisting the team in a large national digital engagement campaign
- Collaborative Aotearoa – working closely with the team to implement structure and private projects engaging on health across New Zealand
We’d like to thank all of our existing clients and the many clients who joined us in 2023 for working with us to increase engagement and continually innovate and improve on the software.
Our investment also continues outside of Engagement Hub with a tree being planted for each new client by the Foundation for National Parks & Wildlife and our regular donations to Big Brother Big Sister mentoring programs.
Looking to 2024 and beyond
As always, our development roadmap is packed with ideas and we continue our dedication to deploying and developing in the following areas:
- Productivity
- Security
- Design
- API development & integrations
- Client community engagement – working together to share ideas, best practice and generate economies of scale for common projects
- Reporting – (watch this space for some exciting new reporting deployments coming soon!)
- New Zealand – a new representative based in Nelson supporting our growing number of clients in NZ
It promises to be another big year for Engagement Hub this year. Keep an eye on our LinkedIn feed for regular updates!
If you’re interested in finding out more about Engagement Hub, visit our software features page, check out our demo site or book a no-obligation virtual demo here.
